FAQ
You may find answer by quickly skiming through the frequantely asked questions below:
1.What kind of payment do you accept?
We accept Visa, Mastercard, Amex, Discover and Dinersclub. Security measures are taken to protect your information in case accessing by unauthorized persons and against unlawful processing, accidental loss, destruction and damage. we are not in the position to access to any information of your credit card.
2.Why is my payment declined?
a.Check the information you filled in while paying.
b.Check whether there is enough money in your card.
c.Cards with low credits will be declined.
d.Using wrong card which we can not accept.
3.What to do after my declined payment?
a.Contact your bank to process your next order, and try it again.
b.Change another card to pay.
c.Change another paying methods such as western union/moneygram.
4.When can I except my shipment?
The workers in our company need 48 hours to prepare and pack the goods for you. If there is some delay and special situation, our customer service will email you. Our customer service will email you tracking number once the tracking number is offered by delivery company.
5.What carrier do you use for my package and how long for shipping?
a.Shipping time: several days to most countries.
b.For details please check our "shipping policy".
6.Do I need to pay duty fee?
Customers from Europe or other countries often worry about the taxes. Our factory ship parckage as gift, free delivery and no tax.
7.Can I pay extra money to ship the orders overnight?
All the international delivery company can not make overnight shipping happen so far. So please order a few days ealier before your big event comes.
8.Will you send us junk mails if we leave you an email?
We promise we never send our customers junk email and always keep customers' information as a secret.
9.When will I get my email replied?
Our customer service try our best to reply your emails within 24 hours on business day. And we also offer live chat online. If it is an urgent order, you can give us a phone call.
10. How do I track my order?
When your order is ready for delivery you will receive an email from us with our delivery partners tracking details if they’re available. You will also receive updates from our delivery partner throughout the delivery journey. If your order contains multiple items it may be sent from different locations in multiple parcels. If that happens, you’ll receive an email for each parcel when it’s ready for delivery.